Service Coordinator APPLY NOW

20.00 - 24.00 usd / hour
Full-time

Job description

Emerald Equipment Systems is looking to add a Service Coordinator to our team, for immediate full-time employment.

Emerald Equipment Systems is a full-service equipment sales and service company serving the needs of the aggregate and materials processing industries throughout the northeast.

The Service Coordinator position supports our Sales and Service teams by providing in-house service and repairs to both our rental fleet and our customer's machines. Ideal candidates for this role should be able to demonstrate good experience in customer service. Applicants need not have industry-specific experience within the materials handling/aggregate industry - Emerald will train the right candidates on the unique aspects of specialized machinery.

Job Overview:

We are seeking a highly organized and detail-oriented Service Coordinator to join our team. As a Service Coordinator, you will be responsible for managing administrative tasks, providing customer support, and ensuring the smooth operation of our service department.

Duties:

- Coordinate and schedule service appointments for customers

- Maintain accurate records of service requests, appointments, and follow-ups

- Assist in data entry and maintain customer databases

- Manage inventory

- Provide administrative support to the service department

- Assist with proofreading and editing documents

- Handle customer inquiries and provide exceptional customer service

- Perform general clerical duties such as filing, scanning, and photocopying

- Transcribe meeting minutes and distribute to relevant parties

-Ability to work independently without direct supervision and stay on task throughout the day

- Maintain a clean and organized workspace

-Shipment/Receiving of Products.

-Inspect parts at receiving and validate their conformity and damage

-Select and prepare appropriate parts for customers.

-Respond to customer requests for parts and service inquiries.

-Manage day to day paperwork requirements of the service department, in accordance with Emerald's internal processes and quality standards.

-Responsible for ensuring excellent customer service and customer loyalty.

-Recommend replacement parts and/ or modifications to solve the customer needs.

-Schedule service work with our customers and coordinate schedule with service technicians

Experience:

- Previous experience in an administrative or customer service role preferred

- Strong organizational skills with the ability to prioritize tasks effectively

- Proficient in data entry and office management software

- Excellent attention to detail and proofreading skills

- Strong written and verbal communication skills

- Ability to handle multiple tasks simultaneously in a fast-paced environment

- Customer-oriented mindset with a focus on providing exceptional service

-1-3 years of industry experience or a related customer service experience required

Join our team as a Service Coordinator and enjoy the following benefits:

- Competitive salary based on experience

- Opportunities for career advancement within the company

If you are a motivated individual with excellent organizational skills and a passion for providing exceptional customer service, we would love to hear from you. Apply now to join our team as a Service Coordinator!

Job Type: Full-time

Pay: $20.00 - $24.00 per hour

Expected hours: 40.00 per week

Benefits:

  • 401(k)
  • 401(k) matching
  • Dental insurance
  • Employee assistance program
  • Flexible spending account
  • Health insurance
  • Life insurance
  • Paid time off
  • Retirement plan
  • Vision insurance

Schedule:

  • 8 hour shift

Work Location: In person


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